{"id":23,"date":"2024-03-01T11:32:32","date_gmt":"2024-03-01T11:32:32","guid":{"rendered":"https:\/\/happybabeproject.ch\/?page_id=23"},"modified":"2024-04-28T11:32:05","modified_gmt":"2024-04-28T11:32:05","slug":"store-policies-for-delivery-returns-and-exchange","status":"publish","type":"page","link":"https:\/\/happybabeproject.ch\/store-policies-for-delivery-returns-and-exchange\/","title":{"rendered":"store policies for delivery, returns and exchange"},"content":{"rendered":"\n<p><strong>our products are made especially for you as soon as you place an order, which is why it takes us a bit longer to deliver it to you. making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions!<\/strong><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>DELIVERY TIMES<\/strong>&nbsp;<strong>&amp; CUSTOMS<\/strong><\/p>\n\n\n\n<p><strong>When will I get my order?<\/strong><\/p>\n\n\n\n<p>Usually, it takes 3\u20137 days to fulfill an order, after which it\u2019s shipped out. The shipping time depends on your location, but can be estimated as follows:<\/p>\n\n\n\n<p>\u25cf &nbsp;USA: 3\u20134 business days<\/p>\n\n\n\n<p>\u25cf &nbsp;Europe: 6\u20138 business days<\/p>\n\n\n\n<p>\u25cf &nbsp;Australia: 2\u201314 business days<\/p>\n\n\n\n<p>\u25cf &nbsp;Japan: 4\u20138 business days<\/p>\n\n\n\n<p>\u25cf &nbsp;International: 10\u201320 business days<\/p>\n\n\n\n<p><strong>Will I be charged customs for my order?<\/strong><\/p>\n\n\n\n<p>An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.<\/p>\n\n\n\n<p><strong>TRACK YOUR ORDER<\/strong><\/p>\n\n\n\n<p>You\u2019ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at&nbsp;<a href=\"mailto:info@happybabeproject.ch\" target=\"_blank\" rel=\"noreferrer noopener\">info@happybabeproject.ch<\/a><\/p>\n\n\n\n<p><strong>MISSING ORDER<\/strong><\/p>\n\n\n\n<p><strong>My order should be here by now, but I still don\u2019t have it. What should I do?<\/strong><\/p>\n\n\n\n<p>Before getting in touch with us, please help us out by doing the following:<\/p>\n\n\n\n<p>\u25cf &nbsp;Check your shipping confirmation email for any mistakes in the delivery address<\/p>\n\n\n\n<p>\u25cf &nbsp;Ask your local post office if they have your package<\/p>\n\n\n\n<ul>\n<li>\u00a0Stop by your neighbors in case the courier left the package with them<\/li>\n\n\n\n<li>If the shipping address was correct, and the package wasn\u2019t left at the post office or at your neighbor\u2019s, get in touch with us at\u00a0<a href=\"mailto:info@happybabeproject.ch\" target=\"_blank\" rel=\"noreferrer noopener\">info@happybabeproject.ch<\/a>\u00a0with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.<\/li>\n<\/ul>\n\n\n\n<p><strong>WRONG OR DAMAGED PRODUCT<\/strong><\/p>\n\n\n\n<p><strong>I received a wrong\/damaged product, what should I do?<\/strong><\/p>\n\n\n\n<p>We\u2019re so sorry if the product you ordered arrived damaged you got the wrong product. To help us resolve this for you quickly, please email us at&nbsp;<a href=\"mailto:info@happybabeproject.ch\" target=\"_blank\" rel=\"noreferrer noopener\">info@happybabeproject.ch<\/a>&nbsp;within a weeks\u2019 time with photos of the damaged product, your order number, and any other details you may have about your order. We\u2019ll get back to you with a resolution as soon as possible!<\/p>\n\n\n\n<p><strong>RETURNS &amp; REFUNDS<\/strong><\/p>\n\n\n\n<p><strong>What\u2019s your return policy?<\/strong><\/p>\n\n\n\n<p>We don\u2019t offer returns and exchanges, but if there\u2019s something wrong with your order, please let us know by contacting us at&nbsp;<a href=\"mailto:info@happybabeproject.ch\" target=\"_blank\" rel=\"noreferrer noopener\">info@happybabeproject.ch<\/a>!<\/p>\n\n\n\n<p><strong>Do you offer refunds?<\/strong><\/p>\n\n\n\n<p>Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at <a href=\"mailto:info@happybabeproject.ch\">info@happybabeproject.ch<\/a>\u00a0with photos of wrong\/damaged items and we\u2019ll sort that out for you.<\/p>\n\n\n\n<p><strong>EXCHANGE<\/strong><\/p>\n\n\n\n<p><strong>Can I exchange an item for a different size\/color?<\/strong><\/p>\n\n\n\n<p>At this time, we don\u2019t offer exchanges. If you\u2019re unsure which size would fit better, check out our sizing charts\u2014we have one for every item listed on our store, in the product description section. Though rare, it\u2019s possible that an item you ordered was mislabelled. If that\u2019s the case, please let us know at&nbsp;<a href=\"mailto:info@happybabeproject.ch\" target=\"_blank\" rel=\"noreferrer noopener\">info@happybabeproject.ch<\/a>&nbsp;within a week after receiving your order. Include your order number and photos of the mislabeled item, and we\u2019ll send you a new one, or issue a refund!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>our products are made especially for you as soon as you place an order, which is why it takes us [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"wp-custom-template-store-policies-for-delivery-returns-and-exchange","meta":{"footnotes":""},"rise-blocks_excerpt":"our products are made especially for you as soon as you place an order, which is why it takes us a bit longer to deliver it to you. making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions! DELIVERY TIMES&nbsp;&amp; CUSTOMS When will I get my order? Usually, it takes 3\u20137..","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/happybabeproject.ch\/wp-json\/wp\/v2\/pages\/23"}],"collection":[{"href":"https:\/\/happybabeproject.ch\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/happybabeproject.ch\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/happybabeproject.ch\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/happybabeproject.ch\/wp-json\/wp\/v2\/comments?post=23"}],"version-history":[{"count":3,"href":"https:\/\/happybabeproject.ch\/wp-json\/wp\/v2\/pages\/23\/revisions"}],"predecessor-version":[{"id":862,"href":"https:\/\/happybabeproject.ch\/wp-json\/wp\/v2\/pages\/23\/revisions\/862"}],"wp:attachment":[{"href":"https:\/\/happybabeproject.ch\/wp-json\/wp\/v2\/media?parent=23"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}